What challenges were you trying to solve?
Thermal Equipment Sales is an HVAC manufacture rep and we use the SoftLINK software. I teach service and troubleshooting classes and I use SoftLINK to watch our two labs in real time or project my computer screen. When the opportunity presents itself, I share a trainee’s screen to the projector and we talk about the issues or problems they see.
What SoftLINK features do you find are used the most and why?
Watching and sharing trainee screens, it is very easy to use.
How has SoftLINK helped you?
It’s been very helpful. I can watch the two labs we have set up and I am able to pin point those individuals that need help and can assist them.
How would you describe Applied Computer Systems’ customer service?
My account executive, Monica Broceus, has been great!
What would you say to other organizations facing the same challenges?
I would recommend they call Applied Computer Systems and speak to Monica (1-800-237-5465).
Would you recommend the SoftLINK software to others?
YES!
