IT technicians across a company now have a more flexible and efficient way to carry out specific tasks on multiple staff devices.
From the Tree view, you can select the staff you need and then view the component data for them, e.g. looking at the items such as application usage statistics or the memory status of the devices.
To drill down even more, from Explorer mode, you can select a group of staff based on a more detailed criteria (e.g. a combination of departments) or you can simply select a group of staff/or individual staff to perform actions such as chat or messaging – saving time and delivering extra convenience for technicians.
Chrome and iOS Agents can now connect through the DNA Gateway
Providing more flexibility for companies and their employees, Chrome and iOS devices can connect to DNA through its secure Gateway. So whether users with these types of devices are on or off site, technicians can still fully monitor and support them – perfect for remote working.