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Bradleys Estate Agents Case Study
February 2nd, 2023 by admin
Tell us a bit about Bradleys Estate Agents…
Bradleys Estate Agents is the largest independent estate agents in the West Country. We currently have 33 offices and 250 staff. We also recently won the All Agents Best Estate Agent of the Year Gold Award 2018 and Best Estate Agent of Year at the Negotiator Awards.
What were some of the main IT challenges you faced?
Our main issue was controlling PCs across 33 offices with 250 staff in three counties. We have offices in Somerset, Devon and Cornwall so it’s quite a big area that we cover.
Did Manager help you to meet those needs?
Definitely!
What do other IT staff in the organization think of it?
Do they find it easy to use?
We all think it’s fantastic really. It’s really easy to use and it’s so easy to just show someone how to use it. Any new staff, you just say, “This is what you do, this is how you use it and this is what you can do with it.” They can pick it up really, really quickly.
What are the tools in Manager that you use the most?
The control aspect is mainly what we use in order to control PCs across our 33 offices from one place. We also use the file deployment. If we have a global update to send to every PC, we just highlight them all and go for it. It’s worked really well.
How has Manager contributed to your organization?
Manager has saved us an awful lot of time as we don’t have to travel to the different sites. If someone’s at a site in Somerset and we have a call come in from Southern Cornwall, it’s a lot easier to hop on a machine, than get in the car and drive 2-3 hours.
Would you recommend Manager?
Yes, 100%!
St Joseph’s Health Case Study
August 15th, 2022 by admin
Tell us about St Joseph’s Health…
Established in 1982, SJH provides a full range of care facilities including 16 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics and physician groups. SJH serves 10 distinct communities and strives to provide perfect care while building the healthiest communities and ensuring every encounter is sacred..
What were the challenges you were trying to solve?
Our key challenge was finding a system that would provide instant and reliable desktop messaging across our entire system.
Why did you choose Notify?
I had implemented Notify at another hospital years ago. It was a great product then and continues to be superior in delivering critical messages in a timely manner, at a lower cost than its competition. Overall, we are very pleased with the product and currently have 5000 Notify licenses. This is my second implementation of Notify at two different hospitals. I would highly recommend it to any organization that is looking for an easy to use, reliable, instant desktop notification system.
How is the software currently being used in your organization?
Notify is being used throughout our hospital and healthcare system as a communications tool for IT related functions, such as system downtime notifications and updates. Notify is also used a pivotal instrument for hospital-wide emergency awareness situations like Code Bravo. We appreciate the fact that the delivery of such important messages is instant to the desktops – no waiting, and that we are able to capture such data as acknowledgments of the messages.
How/where has Notify added value?
The system is extremely easy to use and train staff on the ability to send alerts. Having the option to schedule the delivery of the messages is great as well.
New York Power Authority Case Study
August 9th, 2022 by admin
Tell us about NY Power Authority…
The New York Power Authority is America’s largest state power organization, with 16 generating facilities and more than 1,400 circuit-miles of transmission lines.
What challenges were you trying to solve?
We wanted to find a solution that would allow us to control multiple server and PC workstations securely. After testing and reviewing other remote control and desktop management solutions, we found Manager was the one most suited to our requirements.
Why did you choose Manager?
The product’s speed and ease of use were the most important factors in our decision. This is the best remote manager software tool I have used. We are extremely happy with this product
How is the software currently being used in your organization?
We use Manager to monitor and control workstations performing polling activity, and to also carry out updates to our machines, quickly, easily and reliably.
How/where has Manager added value?
Manager allows the user to multi-task machines, detect problem machines and address issues without leaving the space.
Would you recommend Manager?
Yes, no problem. I used it in my previous company and was very impressed with it!
Catholic Charities Case Study
July 14th, 2022 by admin
Tell us a little about your organization
Catholic Charities USA is a national organization that offers support to member agencies, provides disaster relief and promotes poverty-reduction through research and legislative reform.
What was the primary reason for purchasing Notify? And what challenges were you attempting to address?
We wanted a mass alerting product that would enable us to broadcast messages to inform all of our staff about IT updates, server rebooting and so on.
Now that you are using Notify, has this challenge been addressed?
Yes, I am now able to broadcast important messages to staff that they can see instantly as they take screen focus, so everyone is kept up to date without having to rely on email or other methods.
What was a key deciding factor in selecting Notify?
We chose Notify based on the price, the simplicity and ease of use, and the ability to broadcast to a large number of users at once.
Thermal Equipment Sales Case Study
April 21st, 2022 by admin
What challenges were you trying to solve?
Thermal Equipment Sales is an HVAC manufacture rep and we use the SoftLINK software. I teach service and troubleshooting classes and I use SoftLINK to watch our two labs in real time or project my computer screen. When the opportunity presents itself, I share a trainee’s screen to the projector and we talk about the issues or problems they see.
What SoftLINK features do you find are used the most and why?
Watching and sharing trainee screens, it is very easy to use.
How has SoftLINK helped you?
It’s been very helpful. I can watch the two labs we have set up and I am able to pin point those individuals that need help and can assist them.
How would you describe Applied Computer Systems’ customer service?
My account executive, Monica Broceus, has been great!
What would you say to other organizations facing the same challenges?
I would recommend they call Applied Computer Systems and speak to Monica (1-800-237-5465).
Would you recommend the SoftLINK software to others?
YES!
Digital Applications International Study
March 13th, 2022 by admin
Tell us about Digital Applications International…
Founded in 1971, Digital Applications International is a UK-based software company specializing in logistics automation solutions. We have five customer facing offices located in the UK, Switzerland and China.
What IT challenges were you trying to solve?
We were looking for a solution that could help us understand where our software licenses were deployed without manually having to review each PC.
How is DNA currently being used in your organization?
At the moment, we are using DNA primarily to monitor how software licenses are being used across our organization. The software inventory shows us where software is installed, when it’s used and who by, plus which licenses aren’t being used, where they can be better deployed. With this information, it’s helped us reduce software overspend by company and department.
Why did you choose our DNA?
We were recommended DNA and found that the software offered additional features over others that we looked at. It also has the potential to bolt on other complementary products later if we decided to. We also found DNA really easy to use and the cost was less than other similar solutions.
How/where has DNA added value?
All of our staff have found DNA easy to use. We use DNA to create an audit trail for software and hardware purchases. This has helped us reduced our spending on software and hardware as we know exactly what we have and what we do/don’t need.
Would you recommend DNA?
Yes, it’s great – keep going!
Insuring America Case Study
February 16th, 2022 by admin
How is the software currently being used in your organization?
Manager is a fantastic solution because it has very minimal demand of system resources and extreme flexibility. It also has a great set of features for identifying system issues on the remote machines, specifically the Inventory component.
The challenges we were trying to solve:
We were looking for a solution to deliver remote support from several locations, so we have more flexibility to help solve user issues in the office or on the go.
Manager is a fantastic solution
Why did you choose our product?
Manager’s presentation tools help greatly with user training. The ability to show information direct to the remote desktop on an individual or group basis, backed up by a set of drawing and annotation options to help highlight key points, is a real winner.
How/where has Manager added value?
The performance of staff has increased as training/problem solving is more efficient.
Would you recommend Manager?
Yes!
Oklahoma Steel and Wire Case Study
February 11th, 2022 by admin
How is the software currently being used in your organization?
Our programmer has used Manager extensively as it saves him having to go from office to office to deal with individual error messages as they appear – saving him a lot of time and allows problems to be resolved quicker.
The challenges we were trying to solve:
We were looking for a solution that would allow us to see remote users in outlying buildings, run new software that was being deployed and help instruct them in the use of the software.
Manager was an invaluable tool
Why did you choose our product?
Manager proved itself with a large scale project we carried out. We deployed new in-house software for every program we use across the plant. Manager was an invaluable tool while this process was going on.
How/where has Manager added value?
Manager has saved us time as we no longer need to manually visit each office/user to solve their issues – everything is done from one single point.
Would you recommend Manager?
YES!
Stanley Security Solutions Case Study
February 7th, 2022 by admin
What is your role at your organization?
I conduct technical training on a wide variety of electronic security products and software platforms.
A typical training class consists of electronic security hardware, security software, computer configurations, and configuration of networked security devices.
What challenges were you trying to solve?
All training is software based with up to twelve participants per training session. Everyone has their own computer workstation and security hardware to work with during classes. All classes are hands-on.
Pre Covid-19 shutdown, all training classes were conducted in person at our headquarters location. Training class participant computers could be projected onto the primary display or screen in the training room for troubleshooting and discussion purposes.
Post Covid-19 shutdown, all training classes were transitioned to a remote hands-on format. SoftLINK provides the ability to display a participant’s computer to the training class as needed and I can display anything from the instructor computer as needed. SoftLINK is used while conducting training classes using an additional remote management tool that allows me to provide remote access to a central training lab.
This capability replicates the in-person experience, well almost. All training classes are a hands-on training format with little dependence on documentation. We work with the platforms to learn them.
What SoftLINK features do you find are used the most and why?
I primarily use the remote desktop display during training sessions to demonstrate software troubleshooting configurations between training class participants. This provides a similar experience of being in a live training lab and projecting participant computers onto a large monitor or projection screen.
Documentation is also transferred during the session as needed from the instructor station. This is especially useful for final lab exercises and supplemental documentation during training classes.
How has SoftLINK helped Stanley Security Solutions?
SoftLINK has helped maintain the look and feel of in-person computer-based training classes despite the conversion to a remote hands-on delivery model.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
Customer service has been very prompt and professional. I have not had to contact customer service for any support issues. The software installs easily and has worked exactly as advertised with no issues. I am confident, any technical issues that I encounter would be handled promptly and efficiently.
What would you say to other organizations facing the same challenges?
This platform is extremely helpful to keep interaction between participants and instructors engaging even during times of operating in a completely remote format.
Would you recommend the SoftLINK software to others?
Organizations conducting training in a software lab environment could benefit from SoftLINK and the feature sets it provides. It is easy to install & configure. The interface is intuitive and easy to navigate.
Albrecht, Incorporated Case Study
January 13th, 2022 by admin
Tell us about Albrecht, Incorporated…
Albrecht Incorporated is a 5th generation family business founded in Akron, Ohio in 1932. We were founded to acquire, develop and manage the real estate assets of a related family business, The Fred W. Albrecht Grocery Company, which operates today as Acme Fresh Market grocery chain.
What challenges were you trying to solve?
The main challenge we wanted to solve was to create a remote desktop connection to users’ computers from my office.
Why did you choose Manager?
Manager is very cost effective and you’re not obligated to buy licenses in a block. It was fairly easy to set up initially, but became more so as upgrades were made to the product over time.
” Manager has proved invaluable to me…”
How is the software currently being used in your organization?
I use it to remotely manage users’ desktops in our office and at our remote office and troubleshoot issues they are having, install updates to software, etc. I don’t use all of the features, but Manager has proved invaluable to me. We are a small company and my time is stretched between many projects. So the time I’ve saved troubleshooting issues has been invaluable. We have used the software for many years and have not had any problems with it.
How/where has Manager added value?
Manager has meant increased productivity for me and the user. I don’t have to travel to remote locations or users’ desks to investigate issues. I can work on more than one issue at a time by logging into multiple computers at the same time, meaning that the user’s issue can be resolved sooner.
Would you recommend Manager?
YES!