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Cameron University Case Study
March 1st, 2023 by admin
Tell us a little about Cameron University…
Cameron University is located in Lawton, Oklahoma. The university provides affordable education to local Oklahoma residents as well as international students from around the globe. We offer nearly 50 degrees through two-year, four-year, and graduate programs.
What challenges were you trying to solve?
Trying to distribute an installer file to a computer lab to expedite the install and update process.
What SoftLINK features do you find are used the most and why?
For us we use the file distribution, launch app buttons, and screen monitoring. We use the first two features to updates machines in mass. We use the last one to monitor testing labs and provide remote support to classrooms.
How has SoftLINK helped you?
It has helped us work on updating machines on a large scale remotely, provide a more broad proctoring service for our testing centers, and to provide immediate remote assistance in the classroom.
How would you describe Applied Computer Systems’ customer service?
I have spent years using the product and never contacted support. When I finally did, I received a solution to a problem I had been dealing with all those years in a matter of hours. It was wonderful!
What would you say to other organizations facing the same challenges?
It is a fantastic solution that is easy to implement and use. It has utility both for ITS staff as well as instructors and tutors.
Would you recommend the SoftLINK software to others?
Absolutely!
Thermal Equipment Sales Case Study
April 21st, 2022 by admin
What challenges were you trying to solve?
Thermal Equipment Sales is an HVAC manufacture rep and we use the SoftLINK software. I teach service and troubleshooting classes and I use SoftLINK to watch our two labs in real time or project my computer screen. When the opportunity presents itself, I share a trainee’s screen to the projector and we talk about the issues or problems they see.
What SoftLINK features do you find are used the most and why?
Watching and sharing trainee screens, it is very easy to use.
How has SoftLINK helped you?
It’s been very helpful. I can watch the two labs we have set up and I am able to pin point those individuals that need help and can assist them.
How would you describe Applied Computer Systems’ customer service?
My account executive, Monica Broceus, has been great!
What would you say to other organizations facing the same challenges?
I would recommend they call Applied Computer Systems and speak to Monica (1-800-237-5465).
Would you recommend the SoftLINK software to others?
YES!
Wicomico Day School Case Study
March 22nd, 2022 by admin
What challenges were you trying to solve?
We needed an easy way to send assignments to students and to monitor students’ content while using the computers.
What SoftLINK features do you find are used the most and why?
We use SoftLINK to send assignments out and to collect them on a daily basis. It is much easier and stress free than doing it individually by email.
How has SoftLINK helped you?
SoftLINK helps me keep a close watch on what my students are doing on their computers. I can instantly see when a student is not following along.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
ACS has provided detailed and quick responses to every question we have given them.
What would you say to other organizations facing the same challenges?
SoftLINK is very useful! You are able to closely monitor the content that your students are being
exposed to.
Would you recommend the SoftLINK software to others?
Yes, I would recommend SoftLINK.
SoftLINK helps me keep a close watch on what my students are doing….
Pathways Academy Case Study
March 21st, 2022 by admin
What challenges were you trying to solve?
The goal was to give the teachers a tool that would allow them to better manage and guide students while they are on their Chromebooks.
How has SoftLINK helped you?
SoftLINK has helped us keep our students on track while working on their Chromebooks.
What SoftLINK features do you find are used the most and why?
We use SoftLINK to monitor student computer activity in real time, and put limits around their (web) access as needed.
What would you say to other organizations facing the same challenges?
SoftLINK is a useful tool for managing students while on the internet.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
Every challenge I have encountered has been met with quick, personal, effective support from Todd and the rest of the ACS staff.
Would you recommend the SoftLINK software to others?
Yes!
SoftLINK has been the most effective tool we have tried.
Stanley Security Solutions Case Study
February 7th, 2022 by admin
What is your role at your organization?
I conduct technical training on a wide variety of electronic security products and software platforms.
A typical training class consists of electronic security hardware, security software, computer configurations, and configuration of networked security devices.
What challenges were you trying to solve?
All training is software based with up to twelve participants per training session. Everyone has their own computer workstation and security hardware to work with during classes. All classes are hands-on.
Pre Covid-19 shutdown, all training classes were conducted in person at our headquarters location. Training class participant computers could be projected onto the primary display or screen in the training room for troubleshooting and discussion purposes.
Post Covid-19 shutdown, all training classes were transitioned to a remote hands-on format. SoftLINK provides the ability to display a participant’s computer to the training class as needed and I can display anything from the instructor computer as needed. SoftLINK is used while conducting training classes using an additional remote management tool that allows me to provide remote access to a central training lab.
This capability replicates the in-person experience, well almost. All training classes are a hands-on training format with little dependence on documentation. We work with the platforms to learn them.
What SoftLINK features do you find are used the most and why?
I primarily use the remote desktop display during training sessions to demonstrate software troubleshooting configurations between training class participants. This provides a similar experience of being in a live training lab and projecting participant computers onto a large monitor or projection screen.
Documentation is also transferred during the session as needed from the instructor station. This is especially useful for final lab exercises and supplemental documentation during training classes.
How has SoftLINK helped Stanley Security Solutions?
SoftLINK has helped maintain the look and feel of in-person computer-based training classes despite the conversion to a remote hands-on delivery model.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
Customer service has been very prompt and professional. I have not had to contact customer service for any support issues. The software installs easily and has worked exactly as advertised with no issues. I am confident, any technical issues that I encounter would be handled promptly and efficiently.
What would you say to other organizations facing the same challenges?
This platform is extremely helpful to keep interaction between participants and instructors engaging even during times of operating in a completely remote format.
Would you recommend the SoftLINK software to others?
Organizations conducting training in a software lab environment could benefit from SoftLINK and the feature sets it provides. It is easy to install & configure. The interface is intuitive and easy to navigate.
Sense Corp Case Study
January 13th, 2021 by admin
What challenges were you trying to solve?
Key User Training Remote interaction with possible use during End User Training and meetings.
How has SoftLINK helped Sense Corp?
Provided a solution that met all but one client requirement.
What SoftLINK features do you find are used the most and why?
The ability to view multiple screens at once and interact with users 1:1 and 1:Many.
What would you say to other organizations facing the same challenges?
When meeting face to face isn’t possible, as with facing this Covid-19 pandemic, SoftLink is the next best option.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
Todd Broceus was responsive, professional and most of all patient as we navigated client needs, system configurations, trainings, etc. When you enjoy working with someone it’s easier to get through/face the challenges together.
Would you recommend the SoftLINK software to others?
Yes.
Davenport Public Schools Case Study
January 13th, 2021 by admin
What challenges were you trying to solve?
Work with students from a Smart Board where everyone in the class can see a problem that is being experienced by another student.
How has SoftLINK helped you?
SoftLINK has become even more important now in being able to social distance from students.
What SoftLINK features do you find are used the most and why?
Using the View feature that allows me to see the student screen. Also the web filtering, being able to lock the students out of other websites.
What would you say to other organizations facing the same challenges?
SoftLINK is affordable and answers all the questions about interacting with students.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
The customer service is the BEST. They helped with setup and are always there to help with any question that I have.
Would you recommend the SoftLINK software to others?
100% recommendation from Davenport Public Schools.
Fike High School Case Study
January 13th, 2021 by admin
What challenges were you trying to solve?
I needed students to be able to see my screen as I demonstrated new skills in Microsoft Office programs and Adobe programs.
Has SoftLINK helped Fike High School?
Yes, tremendously.
What SoftLINK features do you find are used the most and why?
The Show Menu so students can see my screen.
What would you say to other organizations facing the same challenges?
Find a way to fund SoftLINK. It’s worth the investment.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
Customer service is outstanding!
Would you recommend the SoftLINK software to others?
Yes, definitely!
PSI Metals, GmbH Case Study
January 12th, 2021 by admin
What challenges were you trying to solve?
All of our trainings involve hands-on exercises by our students using a virtualized copy of our software running in Amazon Web Services (AWS). We often need to help or check the student’s work during these exercises and this, of course, can be done by just walking around the room in an in-person training. However, like many companies, we are now forced to conduct trainings remotely and needed a way to simulate this experience. I found SoftLink while searching for virtual classroom software.
How has SoftLINK helped PSI Metals, GmbH?
Using the above mentioned features of SoftLink has been invaluable to us during these remote trainings. It has undoubtedly saved dozens of hours of work across multiple trainers and training sessions. It’s easy to use, seamless to the trainee and easy to show new trainers how to use it.
What SoftLINK features do you find are used the most and why?
At the moment, we are only using the features to be able to view the screen of the trainees and connect to their AWS instances and help to troubleshoot any issues during the exercises. We may look at using other features in the future (surveys, feedback, etc) but for now, this one feature meets our needs.
What would you say to other organizations facing the same challenges?
Many of us are now facing this uncertain future of providing detailed, live, in-person trainings now online. We are not your typical e-Learning environment so having an instructor interact with the
students during a session is critical. Although there is a lot lost in not having face-to-face interaction, employing tools like SoftLink have made this difficult situation exponentially better. Our customers and employees appreciate the functionality it provides and the small cost to implement the system is well-worth the time saved trying to troubleshoot one person at time in a remote environment.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
From the very first pre-sales calls to explain my somewhat-unique environment and requirements, Todd was really helpful. He was patient, he took time to understand our needs and he helped to troubleshoot several setup issues during our 30-day trial (having to do with our environment, not the software) to make sure that we could prove that SoftLink could do what we needed it to do to support our training needs.
Would you recommend the SoftLINK software to others?
Without hesitation, yes.
OLV Human Services Case Study
January 12th, 2021 by admin
What challenges were you trying to solve?
Monitoring computer access for students attending school within the secure juvenile detention facility.
How has SoftLINK helped OLV Human Services?
It allows the teacher to monitor all student computers in her classroom and gives peace of mind that students are working on appropriate and educational sites.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
Monica is wonderful! She is professional and organized.
What would you say to other organizations facing the same challenges?
Softlink can work in any classroom with any type of students to help teachers monitor computer activity.
Would you recommend the SoftLINK software to others?
Absolutely! It is the best software on the market in my opinion with 13 years in education.