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Cameron University Case Study

Tell us a little about Cameron University…

Cameron University is located in Lawton, Oklahoma. The university provides affordable education to local Oklahoma residents as well as international students from around the globe. We offer nearly 50 degrees through two-year, four-year, and graduate programs.

What challenges were you trying to solve?

Trying to distribute an installer file to a computer lab to expedite the install and update process.

What SoftLINK features do you find are used the most and why?

For us we use the file distribution, launch app buttons, and screen monitoring. We use the first two features to updates machines in mass. We use the last one to monitor testing labs and provide remote support to classrooms.

How has SoftLINK helped you?

It has helped us work on updating machines on a large scale remotely, provide a more broad proctoring service for our testing centers, and to provide immediate remote assistance in the classroom.

How would you describe Applied Computer Systems’ customer service?

I have spent years using the product and never contacted support. When I finally did, I received a solution to a problem I had been dealing with all those years in a matter of hours. It was wonderful!

What would you say to other organizations facing the same challenges?

It is a fantastic solution that is easy to implement and use. It has utility both for ITS staff as well as instructors and tutors.

Would you recommend the SoftLINK software to others?

Absolutely!

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