What is your role at your organization?
I conduct technical training on a wide variety of electronic security products and software platforms.
A typical training class consists of electronic security hardware, security software, computer configurations, and configuration of networked security devices.
What challenges were you trying to solve?
All training is software based with up to twelve participants per training session. Everyone has their own computer workstation and security hardware to work with during classes. All classes are hands-on.
Pre Covid-19 shutdown, all training classes were conducted in person at our headquarters location. Training class participant computers could be projected onto the primary display or screen in the training room for troubleshooting and discussion purposes.
Post Covid-19 shutdown, all training classes were transitioned to a remote hands-on format. SoftLINK provides the ability to display a participant’s computer to the training class as needed and I can display anything from the instructor computer as needed. SoftLINK is used while conducting training classes using an additional remote management tool that allows me to provide remote access to a central training lab.
This capability replicates the in-person experience, well almost. All training classes are a hands-on training format with little dependence on documentation. We work with the platforms to learn them.
What SoftLINK features do you find are used the most and why?
I primarily use the remote desktop display during training sessions to demonstrate software troubleshooting configurations between training class participants. This provides a similar experience of being in a live training lab and projecting participant computers onto a large monitor or projection screen.
Documentation is also transferred during the session as needed from the instructor station. This is especially useful for final lab exercises and supplemental documentation during training classes.
How has SoftLINK helped Stanley Security Solutions?
SoftLINK has helped maintain the look and feel of in-person computer-based training classes despite the conversion to a remote hands-on delivery model.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
Customer service has been very prompt and professional. I have not had to contact customer service for any support issues. The software installs easily and has worked exactly as advertised with no issues. I am confident, any technical issues that I encounter would be handled promptly and efficiently.
What would you say to other organizations facing the same challenges?
This platform is extremely helpful to keep interaction between participants and instructors engaging even during times of operating in a completely remote format.
Would you recommend the SoftLINK software to others?
Organizations conducting training in a software lab environment could benefit from SoftLINK and the feature sets it provides. It is easy to install & configure. The interface is intuitive and easy to navigate.