What are the three most commonly asked questions training coordinators and IT Directors are asking since the start of the COVID-19 pandemic?
- Can an instructor view both a trainee’s webcam and computer screen at the same time to provide remote control and assistance?
- While an instructor is connected to their trainees, can they also have audio communication with the class?
- Can an instructor view all the student screens and webcams at the same time, and if needed, remotely control the student’s keyboard/mouse?
The answer to all three questions is YES! By pairing Manager’s remote monitoring and control software with a video web conferencing service, you will be able to accomplish all of these functions and more. Some commonly used video conferencing options are WebEx, Zoom, and GoToMeeting.
Our remote training solution, Manager, allows instructors to provide support to their clients during a training session, regardless of their location, using its unique secure Gateway. Instructors can remotely view all attendee screens, share the instructor’s screen, or chat with attendees. Attendees are able to request help through the Manager interface. In such instances, instructors can assist a trainee by remotely controlling their keyboard and mouse, just as easily as if they were in the same room.
Using Manager with Video Conferencing Services
How do you set this up and gain the best of both worlds? Find a second monitor for your instructor’s computer, if you don’t already have one. An extended desktop is a must for ease of use. Now that you have at least two screens, simply position the Manager console on one monitor and your video conferencing window on the other. Voila, you can now view your trainee screens on one screen while viewing your trainee webcams on the other!
Use Manager free for 3 months* (on up to 200 devices), and learn how Manager goes the extra mile to help businesses save time and money!
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