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History

Goodfellow Air Force Base is a non-flying base located in San Angelo, TX. We provide cryptologic and intelligence training for the Air Force, Army, Coast Guard, Navy, and Marine Corps. It is home to the 17th Training Wing and part of the Air Education & Training Command (AETC).

What challenges were you trying to solve?

We were tasked with the responsibility of equipping U.S. Marine classified computer classrooms with a classroom management system. Our Instructors needed the capability to monitor 16 student dual screen displays from their desk position. This solution needed to allow the instructor to monitor audio/video student activity, communicate with each student individually or as a group, push material to all students, and blank screens when training required a different focus.

Why did you choose to install Composite LINK Systems in your classrooms?

We tried software solutions but found that they always ran into connectivity issues due to network security settings. I found that the LINK hardware based solution offers more compatibility to the instructor. My squadron is very familiar with LINK System technology since they have been using these products in their classrooms for over ten years.

Tell us a little about your classrooms?

Several classified classrooms on Goodfellow are equipped with the Composite LINK System. These classrooms are designed to use dual screens at all instructor and student workstations. Our LINK System solution is dual screen compatible and allows the instructors to easily access both student monitors, keyboard, mouse, and headset using the ACS touch screen interface.

How has the Composite LINK System helped you?

We have found the LINK System set ups are very beneficial to our instructors. They no longer have to constantly walk around the classroom to look over student shoulders to see how they are progressing. Instructors can interact with students having issues and blank all the screens when they want their attention.

What is feature of the LINK System is most beneficial to you?

The most valuable feature is the instructor’s ability to monitor dual screen audio/video.

How would you describe the customer service you have received from Applied Computer Systems, Inc?

What do your instructors think of the Composite LINK System?

Our instructors find the LINK System to be very intuitive and user-friendly.

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Tell us a little about the US ARMY Soldier Support Institute…

The Soldier Support Institute (SSI) is one of 37 schools operated by the Unites States Army Training Doctrine Command (TRADOC). The SSI was established as the U.S. Army Administration Center (ADMINCEN) in July 1973 at Fort Benjamin Harrison, Indiana. After several reorganizations and several relocations, the SSI was eventually moved to its current location at Fort Jackson, South Carolina. The
goal of the school is to train and educate soldiers and civilians in financial management, human resources support, music support, postal operations, and recruiting and retention. It must also develop complementary concepts, doctrine, organizations, and material to strengthen an all-volunteer U.S. Army as America’s force of decisive action.

What challenges were you trying to solve?

We are responsible for supporting over 3,600 computers, operated by some 14,000 students and 800 staff each year. We needed a way for the instructor to electronically interact with the students.

How has SoftLINK helped you?

By implementing SoftLINK in our classrooms, the instructor is able to easily send/collect assignments, have private one on one or group interaction, and remotely control/view student computers.

How would you describe the customer service you have received from Applied Computer Systems’ customer service?

ACS support has always been available and professionally responsive.

Would you recommend the SoftLINK software to others?

Yes. I always mention SoftLINK when I get a chance!!

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