Category:
Bradleys Estate Agents Case Study
February 2nd, 2023 by admin
Tell us a bit about Bradleys Estate Agents…
Bradleys Estate Agents is the largest independent estate agents in the West Country. We currently have 33 offices and 250 staff. We also recently won the All Agents Best Estate Agent of the Year Gold Award 2018 and Best Estate Agent of Year at the Negotiator Awards.
What were some of the main IT challenges you faced?
Our main issue was controlling PCs across 33 offices with 250 staff in three counties. We have offices in Somerset, Devon and Cornwall so it’s quite a big area that we cover.
Did Manager help you to meet those needs?
Definitely!
What do other IT staff in the organization think of it?
Do they find it easy to use?
We all think it’s fantastic really. It’s really easy to use and it’s so easy to just show someone how to use it. Any new staff, you just say, “This is what you do, this is how you use it and this is what you can do with it.” They can pick it up really, really quickly.
What are the tools in Manager that you use the most?
The control aspect is mainly what we use in order to control PCs across our 33 offices from one place. We also use the file deployment. If we have a global update to send to every PC, we just highlight them all and go for it. It’s worked really well.
How has Manager contributed to your organization?
Manager has saved us an awful lot of time as we don’t have to travel to the different sites. If someone’s at a site in Somerset and we have a call come in from Southern Cornwall, it’s a lot easier to hop on a machine, than get in the car and drive 2-3 hours.
Would you recommend Manager?
Yes, 100%!
New York Power Authority Case Study
August 9th, 2022 by admin
Tell us about NY Power Authority…
The New York Power Authority is America’s largest state power organization, with 16 generating facilities and more than 1,400 circuit-miles of transmission lines.
What challenges were you trying to solve?
We wanted to find a solution that would allow us to control multiple server and PC workstations securely. After testing and reviewing other remote control and desktop management solutions, we found Manager was the one most suited to our requirements.
Why did you choose Manager?
The product’s speed and ease of use were the most important factors in our decision. This is the best remote manager software tool I have used. We are extremely happy with this product
How is the software currently being used in your organization?
We use Manager to monitor and control workstations performing polling activity, and to also carry out updates to our machines, quickly, easily and reliably.
How/where has Manager added value?
Manager allows the user to multi-task machines, detect problem machines and address issues without leaving the space.
Would you recommend Manager?
Yes, no problem. I used it in my previous company and was very impressed with it!
Insuring America Case Study
February 16th, 2022 by admin
How is the software currently being used in your organization?
Manager is a fantastic solution because it has very minimal demand of system resources and extreme flexibility. It also has a great set of features for identifying system issues on the remote machines, specifically the Inventory component.
The challenges we were trying to solve:
We were looking for a solution to deliver remote support from several locations, so we have more flexibility to help solve user issues in the office or on the go.
Manager is a fantastic solution
Why did you choose our product?
Manager’s presentation tools help greatly with user training. The ability to show information direct to the remote desktop on an individual or group basis, backed up by a set of drawing and annotation options to help highlight key points, is a real winner.
How/where has Manager added value?
The performance of staff has increased as training/problem solving is more efficient.
Would you recommend Manager?
Yes!
Oklahoma Steel and Wire Case Study
February 11th, 2022 by admin
How is the software currently being used in your organization?
Our programmer has used Manager extensively as it saves him having to go from office to office to deal with individual error messages as they appear – saving him a lot of time and allows problems to be resolved quicker.
The challenges we were trying to solve:
We were looking for a solution that would allow us to see remote users in outlying buildings, run new software that was being deployed and help instruct them in the use of the software.
Manager was an invaluable tool
Why did you choose our product?
Manager proved itself with a large scale project we carried out. We deployed new in-house software for every program we use across the plant. Manager was an invaluable tool while this process was going on.
How/where has Manager added value?
Manager has saved us time as we no longer need to manually visit each office/user to solve their issues – everything is done from one single point.
Would you recommend Manager?
YES!
Albrecht, Incorporated Case Study
January 13th, 2022 by admin
Tell us about Albrecht, Incorporated…
Albrecht Incorporated is a 5th generation family business founded in Akron, Ohio in 1932. We were founded to acquire, develop and manage the real estate assets of a related family business, The Fred W. Albrecht Grocery Company, which operates today as Acme Fresh Market grocery chain.
What challenges were you trying to solve?
The main challenge we wanted to solve was to create a remote desktop connection to users’ computers from my office.
Why did you choose Manager?
Manager is very cost effective and you’re not obligated to buy licenses in a block. It was fairly easy to set up initially, but became more so as upgrades were made to the product over time.
” Manager has proved invaluable to me…”
How is the software currently being used in your organization?
I use it to remotely manage users’ desktops in our office and at our remote office and troubleshoot issues they are having, install updates to software, etc. I don’t use all of the features, but Manager has proved invaluable to me. We are a small company and my time is stretched between many projects. So the time I’ve saved troubleshooting issues has been invaluable. We have used the software for many years and have not had any problems with it.
How/where has Manager added value?
Manager has meant increased productivity for me and the user. I don’t have to travel to remote locations or users’ desks to investigate issues. I can work on more than one issue at a time by logging into multiple computers at the same time, meaning that the user’s issue can be resolved sooner.
Would you recommend Manager?
YES!
Moulded Foams Ltd Case Study
October 27th, 2021 by admin
Tell us a bit about Moulded Foams Ltd…
We are a packaging manufacturer that produces mouldings for aerospace, MOD, automotive, medical suppliers, building industry and fish box markets, amongst others.
What were some of the main IT challenges you faced?
I run the data acquisition system (SCADA) across our 5 sites in the UK, so being able to connect to all the computers I manage and monitor is essential.
Did Manager help you to meet those needs?
Yes, it did!
What are the tools in Manager that you use the most?
I have the mini view of all the connected PC’s running at all times so I can monitor what is happening and can react with remote control if needed. With the app I am also able to monitor and respond to problems on the go.
How has Manager contributed to your organization?
It allowed me full control over the monitored computers without needing to travel. I like the amount of control it gives you, not just from remote access but how you can monitor the computers’ resources and view exactly what has been installed.
What do other staff in the organization think of Manager?
They find it extremely helpful and easy to use.
Would you recommend Manager?
Yes, no problem. I used it in my previous company and was very impressed with it!
AsqTEQ Case Study
June 11th, 2021 by admin
How is the software currently being used in your organization?
Manager has helped me quickly establish connections with all of the computers on our networks. The thumbnail views of current connections give me an instant snapshot of all the workstations in a single view and I can quickly identify the machine types and relevant system information.
The challenges we were trying to solve:
We needed to reduce the costs (monetary and time) associated with making [remote] site visits. I therefore needed to find a reliable solution that would allow me to have remote network connections with the stores I service.
Why did you choose our product?
The thumbnail views of current connections give me an instant snapshot of all the workstations in a single view and I can quickly identify the machine types and relevant system information.
One of the features that is particularly useful is File Transfer (one-to-one or one-to-many). This is another tool that is quick and easy to use and performance is excellent. I particularly like how there are now quick links for copying files to and from desktops.
” Manager is just a great product”
How/where has Manager added value?
Overall, Manager is just a great product. Save money and time, it simply does what it says it does, without any hassle.
Would you recommend Manager?
YES!
Pro Logic Computers Case Study
April 2nd, 2020 by admin
Can you tell us about your organization?
Pro Logic Computers is an IT support company and managed service provider. It is vital for us to to have remote access to devices so we can provide remote assistance.
How has Manager contributed to your organization?
Manager has given us the facility to be able to support customers remotely.
We are now very familiar with the product and it is very customizable; we have created our own single file installer for it, meaning we can send our clients the relevant installer file so they can connect to the correct gateway (we have different gateways set for different clients).
Being a perpetual license helps us justify getting it in the first instance, too, as other solutions have been subscription-based services.
What feature have you been most impressed with?
The ability to use the file manager and the remote command prompt without affecting the user is very impressive.
Furthermore, if we need to deploy an update to a user’s device or change a configuration file, we can do that without asking the customer to stop using their device
Do you have any other comments?
Manager is reliable, quick and easy to use, as well as easy to deploy. It’s a solid product!
Herring Stores Case Study
April 21st, 2018 by admin
Tell us about your company?
Herring Stores is a chain of 5 convenience stores based in South Devon and uses Manager across a number of their locations. The software solution is used through the company’s epos provider, allowing a link between each site to send product files. In addition, Herring Stores uses Manager for remote access to different sites so work can take place from another branch.
What initial challenges did you encounter and how has Manager solved them?
Before the integration of Manager, we would have to travel from site to site to work on individual systems. Now, we can dial in from any branch or even work from home to access the various sites.
How has Manager contributed to your organization?
Travel costs are down as we no longer have to journey to and from different locations – all thanks to the remote access provided by Manager. This also consequently helps us to save time.
Which features have stood out to you?
The features we have found to be the most beneficial are the mobile application and chat.
Do you have any other comments?
I would describe Manager as easy to connect to and one of the best, most versatile pieces of software on the market