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Insuring America Case Study

February 16th, 2022 by

How is the software currently being used in your organization?

Manager is a fantastic solution because it has very minimal demand of system resources and extreme flexibility. It also has a great set of features for identifying system issues on the remote machines, specifically the Inventory component.

The challenges we were trying to solve:

We were looking for a solution to deliver remote support from several locations, so we have more flexibility to help solve user issues in the office or on the go.

Manager is a fantastic solution

Why did you choose our product?

Manager’s presentation tools help greatly with user training. The ability to show information direct to the remote desktop on an individual or group basis, backed up by a set of drawing and annotation options to help highlight key points, is a real winner.

How/where has Manager added value?

The performance of staff has increased as training/problem solving is more efficient.

Would you recommend Manager?

Yes!

Oklahoma Steel and Wire Case Study

February 11th, 2022 by

How is the software currently being used in your organization?

Our programmer has used Manager extensively as it saves him having to go from office to office to deal with individual error messages as they appear – saving him a lot of time and allows problems to be resolved quicker.

The challenges we were trying to solve:

We were looking for a solution that would allow us to see remote users in outlying buildings, run new software that was being deployed and help instruct them in the use of the software.

Manager was an invaluable tool

Why did you choose our product?

Manager proved itself with a large scale project we carried out. We deployed new in-house software for every program we use across the plant. Manager was an invaluable tool while this process was going on.

How/where has Manager added value?

Manager has saved us time as we no longer need to manually visit each office/user to solve their issues – everything is done from one single point.

Would you recommend Manager?

YES!

Albrecht, Incorporated Case Study

January 13th, 2022 by

Tell us about Albrecht, Incorporated…

Albrecht Incorporated is a 5th generation family business founded in Akron, Ohio in 1932. We were founded to acquire, develop and manage the real estate assets of a related family business, The Fred W. Albrecht Grocery Company, which operates today as Acme Fresh Market grocery chain.

What challenges were you trying to solve?

The main challenge we wanted to solve was to create a remote desktop connection to users’ computers from my office.

Why did you choose Manager?

Manager is very cost effective and you’re not obligated to buy licenses in a block. It was fairly easy to set up initially, but became more so as upgrades were made to the product over time.

” Manager has proved invaluable to me…”

How is the software currently being used in your organization?

I use it to remotely manage users’ desktops in our office and at our remote office and troubleshoot issues they are having, install updates to software, etc. I don’t use all of the features, but Manager has proved invaluable to me. We are a small company and my time is stretched between many projects. So the time I’ve saved troubleshooting issues has been invaluable. We have used the software for many years and have not had any problems with it.

How/where has Manager added value?

Manager has meant increased productivity for me and the user. I don’t have to travel to remote locations or users’ desks to investigate issues. I can work on more than one issue at a time by logging into multiple computers at the same time, meaning that the user’s issue can be resolved sooner.

Would you recommend Manager?

YES!