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The Egging Company Case Study
January 12th, 2022 by admin
Tell us about The Egging Company…
The Egging Company offers complete, start-to-finish processing of heavy steel plates, from burning, shearing, and welding to painting and more. We’ve provided the highest quality steel fabrications to both small and large customers with a wide diversity of needs since 1957.
What challenges were you trying to solve?
Our company is spread across two facilities and so we needed a remote control solution to help support and manage users from one single point while also being able to manage and control what websites staff use and how frequently.
Why did you choose our solutions?
We chose DNA which also includes the remote control tools we needed due to ease of use and its range of features. We were particularly keen on the web metering tools to ensure staff remain productive. However other tools such as power management and real-time screen visuals are also great.
How is the software currently being used in your organization?
We use the remote control tools (Manager) to maintain and work on PCs and servers across both sites, while we use DNA for internet filtering and monitoring.
How/where has DNA & Manager added value?
We have used DNA and Manager for many years and over the time it has saved us money and time, plus increased productivity and performance. For example I don’t have to go to every PC for issues/management, and if I do installs or updates, I can do several at one time. It suits our needs perfectly and we have always been happy with it.
Moulded Foams Ltd Case Study
October 27th, 2021 by admin
Tell us a bit about Moulded Foams Ltd…
We are a packaging manufacturer that produces mouldings for aerospace, MOD, automotive, medical suppliers, building industry and fish box markets, amongst others.
What were some of the main IT challenges you faced?
I run the data acquisition system (SCADA) across our 5 sites in the UK, so being able to connect to all the computers I manage and monitor is essential.
Did Manager help you to meet those needs?
Yes, it did!
What are the tools in Manager that you use the most?
I have the mini view of all the connected PC’s running at all times so I can monitor what is happening and can react with remote control if needed. With the app I am also able to monitor and respond to problems on the go.
How has Manager contributed to your organization?
It allowed me full control over the monitored computers without needing to travel. I like the amount of control it gives you, not just from remote access but how you can monitor the computers’ resources and view exactly what has been installed.
What do other staff in the organization think of Manager?
They find it extremely helpful and easy to use.
Would you recommend Manager?
Yes, no problem. I used it in my previous company and was very impressed with it!
Bloor Homes Case Study
October 1st, 2021 by admin
How is the software currently being used in your organization?
We use Notify to contact our users across a Windows domain when email systems are down or any other issues arise. The notifications can’t be closed on the user’s screen until they have acknowledged it, ensuring all staff see the message.
The challenges we were trying to solve:
We wanted to find a solution where we could quickly notify users of issues when email or other communication systems were unavailable.
Why did you choose our product?
We were already familiar with their products and had used them in other working environments, so we knew Notify would be a great fit. It has plenty of easy-to-use features, has support for multiple platforms, is reasonably priced and has other added value benefits.
How/where has Notify added value?
We find Notify to be a cost-effective, mature product. It has helped us save money and time, increase productivity and much more.
Would you recommend Notify?
Yes, we would definitely recommend Notify to others.
Dawleys Case Study
August 5th, 2021 by admin
Tell us a bit about Dawleys…
Dawleys are a multi-channel response and fulfilment agency, based in Ross-on-Wye, with over 30 years’ experience in providing outsource solutions.
What IT challenges were you trying to solve?
We wanted a solution which provided an accurate and easy to-read overview of all our assets, from proactively finding devices to highlighting software usage vs licenses bought.
How is DNA currently being used in your organization?
It’s used to track and monitor all our IT assets across the business and keep an up-to-date inventory, which is great for renewing or redistributing items. We also use the power management tool to monitor energy costs and schedule PCs to turn on and off, which is a real money saver. The proactive alerts act as a great safety net by allowing us to keep track of any changes that occur, helping to avoid any major issues.
Why did you choose our DNA?
As an existing user of DNA, we are thrilled with the latest update and all its new features. We were especially excited to use the endpoint security feature, which helps our business to control which devices and individuals can access our system and when. We have the ability to see exactly where all our PCs are – and with DNA pro-actively finding new devices on the network, it’s been a real time saver.
We initially chose DNA as it’s secure, easy to use and has a wealth of features – all for a really good price.
How/where has DNA added value?
DNA is an excellent product packed full of features. It’s saved us money and time, improved performance and is really easy for our staff to use.
Would you recommend DNA?
Yes, absolutely!
Commercial Catering Spare Case Study
June 14th, 2021 by admin
Tell us a bit about Commercial Catering Spares…
Commercial Catering Spares has been selling spare parts for everything you can find in a commercial kitchen for the past 22 years, to engineers and service companies. Our office in Heywood currently serves as base for 70+ staff members and our head office is in Munich, Germany.
What challenges were you trying to solve before you purchased Notify?
We use several pieces of software that require the users to be logged out of the program, to run certain routines. We’d have to run around the office and warehouse telling people to log out because they’ve not seen the email that was sent 10 minutes ago. This process can sometimes take upwards of 30 minutes.
Why did you choose Notify?
I chose Notify because it really does fill a gap in the market and is so easy to install and integrate into our network – with the MSI installer able to be deployed with Group Policies, allowing for a silent install. It puts a big box over everything my users are doing, ensuring prompt action is taken. My process of getting users to log out can now be done in just a few minutes.
How is it being used in your organization?
We mostly use it to get users out of programs, but more recently it’s fast replacing my team having to send out emails because we are able to target teams of users or even individual users, ensuring prompt action is attained from the end users.
How and where has it added value for you?
The software is invaluable to us as a company. It has shortened a process that used to take 30 minutes plus, into just a few minutes. From an IT Team’s point of view, the ability to see who has read the message comes in very useful when needing to escalate issues, because we know exactly who is aware at all times.
Would you recommend Notify?
I wouldn’t hesitate to recommend Notify to any organization. It’s a great piece of software.
AsqTEQ Case Study
June 11th, 2021 by admin
How is the software currently being used in your organization?
Manager has helped me quickly establish connections with all of the computers on our networks. The thumbnail views of current connections give me an instant snapshot of all the workstations in a single view and I can quickly identify the machine types and relevant system information.
The challenges we were trying to solve:
We needed to reduce the costs (monetary and time) associated with making [remote] site visits. I therefore needed to find a reliable solution that would allow me to have remote network connections with the stores I service.
Why did you choose our product?
The thumbnail views of current connections give me an instant snapshot of all the workstations in a single view and I can quickly identify the machine types and relevant system information.
One of the features that is particularly useful is File Transfer (one-to-one or one-to-many). This is another tool that is quick and easy to use and performance is excellent. I particularly like how there are now quick links for copying files to and from desktops.
” Manager is just a great product”
How/where has Manager added value?
Overall, Manager is just a great product. Save money and time, it simply does what it says it does, without any hassle.
Would you recommend Manager?
YES!
Sense Corp Case Study
January 13th, 2021 by admin
What challenges were you trying to solve?
Key User Training Remote interaction with possible use during End User Training and meetings.
How has SoftLINK helped Sense Corp?
Provided a solution that met all but one client requirement.
What SoftLINK features do you find are used the most and why?
The ability to view multiple screens at once and interact with users 1:1 and 1:Many.
What would you say to other organizations facing the same challenges?
When meeting face to face isn’t possible, as with facing this Covid-19 pandemic, SoftLink is the next best option.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
Todd Broceus was responsive, professional and most of all patient as we navigated client needs, system configurations, trainings, etc. When you enjoy working with someone it’s easier to get through/face the challenges together.
Would you recommend the SoftLINK software to others?
Yes.
PSI Metals, GmbH Case Study
January 12th, 2021 by admin
What challenges were you trying to solve?
All of our trainings involve hands-on exercises by our students using a virtualized copy of our software running in Amazon Web Services (AWS). We often need to help or check the student’s work during these exercises and this, of course, can be done by just walking around the room in an in-person training. However, like many companies, we are now forced to conduct trainings remotely and needed a way to simulate this experience. I found SoftLink while searching for virtual classroom software.
How has SoftLINK helped PSI Metals, GmbH?
Using the above mentioned features of SoftLink has been invaluable to us during these remote trainings. It has undoubtedly saved dozens of hours of work across multiple trainers and training sessions. It’s easy to use, seamless to the trainee and easy to show new trainers how to use it.
What SoftLINK features do you find are used the most and why?
At the moment, we are only using the features to be able to view the screen of the trainees and connect to their AWS instances and help to troubleshoot any issues during the exercises. We may look at using other features in the future (surveys, feedback, etc) but for now, this one feature meets our needs.
What would you say to other organizations facing the same challenges?
Many of us are now facing this uncertain future of providing detailed, live, in-person trainings now online. We are not your typical e-Learning environment so having an instructor interact with the
students during a session is critical. Although there is a lot lost in not having face-to-face interaction, employing tools like SoftLink have made this difficult situation exponentially better. Our customers and employees appreciate the functionality it provides and the small cost to implement the system is well-worth the time saved trying to troubleshoot one person at time in a remote environment.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
From the very first pre-sales calls to explain my somewhat-unique environment and requirements, Todd was really helpful. He was patient, he took time to understand our needs and he helped to troubleshoot several setup issues during our 30-day trial (having to do with our environment, not the software) to make sure that we could prove that SoftLink could do what we needed it to do to support our training needs.
Would you recommend the SoftLINK software to others?
Without hesitation, yes.
OLV Human Services Case Study
January 12th, 2021 by admin
What challenges were you trying to solve?
Monitoring computer access for students attending school within the secure juvenile detention facility.
How has SoftLINK helped OLV Human Services?
It allows the teacher to monitor all student computers in her classroom and gives peace of mind that students are working on appropriate and educational sites.
How would you describe the customer service you have received from Applied Computer Systems, Inc?
Monica is wonderful! She is professional and organized.
What would you say to other organizations facing the same challenges?
Softlink can work in any classroom with any type of students to help teachers monitor computer activity.
Would you recommend the SoftLINK software to others?
Absolutely! It is the best software on the market in my opinion with 13 years in education.
Arden’s Fine Foods Case Study
April 21st, 2020 by admin
Tell us about Arden’s Fine Foods…
At Arden’s, our aim is to make life more delicious. We are a family of foodies who love great food and have traveled the continent to bring you irresistible nibbles that will delight and satisfy your taste buds.
What were the challenges you were trying to solve?
Our only method of communicating with networked users previously was with e-mail. This was not a reliable method and often involved over-communicating with users who were not in the building at the time required. Therefore we needed a solution which was effective and efficient.
Why did you choose Notify?
The product deployed very easily and without any disruption to users. The first they were aware of it was when the first message popped up! The product is not over-engineered – it does what we need and keeps things simple.
How is the software currently being used in your school?
We are able to send instant communications direct to desktops without filling up e-mail inboxes unnecessarily, as the messages from Notify pop up on the screens and must be acknowledged before they disappear, ensuring the user has seen it.
How/where has Notify added value?
The help from the support staff was friendly, helpful and efficient.