Manager Remote Control and Support Software Version 14.10.0001 – New Update!

January 5th, 2024 by

Your remote control solution has received an update!

To kick start the New Year, we’ve added new security and stability enhancements, updated a few items and more in our latest version of Manager (14.10.0001).

Managing devices in the hybrid workspace is more secure with Manager v14

November 18th, 2022 by

The multi-platform remote control software solution that supports users and devices located on-premises or remotely now includes a whole host of new and enhanced features to minimize support time and strengthen online security.

The working landscape has changed forever. Now, with workforces dispersed across hybrid work environments, having the technology to allow employees to operate effectively while staying secure  is key for every organization. For the last 33 years, Manager has been recognized as the perfect solution to help companies manage technology devices in different locations and this latest release fully reflects the new requirements of organizations in 2022.

New look and feel
Co-produced directly with businesses to meet their current and changing needs, version 14 highlights a brand-new user interface with an intuitive layout and ribbon bar to help users navigate the tools more quickly and easily – minimizing training requirements and ensuring IT technicians have maximum flexibility in how they wish to work.

Security runs throughout
Naturally, security figures highly with any remote support tool, so Manager v14 includes support for RADIUS authentication and full Two-Factor Authentication (2FA) to fortify security at the point of login and guard against any attempted access by unauthorized users.

To further safeguard an organization’s data and to ensure that it remains completely within its control (without any need to use third-party services), Manager already provides local LAN/WAN support over IP, alongside flexible HTTP communication through its Gateway component that can be hosted on an organization’s premises or in a private cloud.

Now, in v14, new Gateway encryption with SSL/TLS certificates has been added for superior data security – while security strongholds such as gateways, security keys and operator passwords have been boosted with higher levels of encryption.

To support the protection of personal data, Client log files can be edited to only show selected information. For example, to protect personal data in customer databases, usernames may need to be hidden from the view of operators.

Automatic connections save time
The ultimate evidence of impact for any system is its reliability and performance, so learning lessons from the last two years and taking the changing work landscape into account, new Load Balancing Gateways proactively manage incoming connections and automatically distribute them across multiple gateways to avoid a single point of failure. This is especially useful for larger businesses, as it ensures consistent maximum performance and reliability without the need for operator intervention.

Commenting on the release of NetSupport Manager v14, NetSupport’s CEO, Al Kingsley said:

“The pandemic accelerated the shift to the ‘future of work’ and we quickly recognized that security and flexibility are critical in this new environment. NetSupport Manager has been trusted by organizations across the world over the last 33 years to manage their technology in remote locations – whether that’s users at their PCs, point of sale devices, factory robots and more – and the release of version 14 with its new UI and enhanced security features will ensure companies, customers and employees everywhere will benefit.”

Manager fully supports Windows 11, 11 SE and Windows Server 2022, carries the PC PRO badge of recommendation and, most importantly, is free to download and try for 30 days so you can be fully satisfied it meets your organization’s needs.

About Manager 

Designed to operate over LAN, WAN or the internet, securely and without the need for firewall configuration, Manager provides a single, high-speed solution for the remote management of multi-platform computers, without the need for a third-party service or ongoing subscription costs – making it the perfect tool of choice for any IT team.

Manager Version 12.8

March 12th, 2020 by

Showing Applications

A show (broadcast) of an application can now be displayed in a separate window by changing the Display Mode setting. This new feature allows the end user to continue to use their screen normally – maintaining productivity levels even when a show is conducted.

When showing applications spread across multiple screens to an end user, the screens are now compressed displaying the entire desktop. This provides the end user with a view of all the applications.

Manager Console

HTTP Access

Manager now includes the option to control HTTP access based on a user’s IP address. This enhances the Gateway’s security even further for the Manager suite.

Filter List of Clients

Manager has increased user efficiency by allowing your IT team to filter the clients on the Gateway based upon name, username, and description. Easing the process for searching and connecting to clients quickly is just another way Manager will help you save time and money.

Thumbnail view

The thumbnail views of connected devices in the Manager Control panel have been optimized to improve frame rate and overall performance.

Feedback Mode*

SoftLINK (provided free within Manager), provides educators a way to capture how their trainees feel.  An instructor can quickly gauge their trainees’ confidence on a topic.  This helps the instructor to decide if they can proceed onto the next topic or if they need to focus additional time on the topic at hand.  This will help the instructor to increase their class’s overall comprehension level.

SoftLINK provides a variety of visual indicators to choose from.  After selecting the desired option, a dialog box appears and allows the instructor to enter the question they want to displayed to the class.  The question, along with the visual indicator selected, will appear on the trainees’ workstations.  The trainees can then choose one of the options provided to them.

SoftLINK Feedback and Wellness Mode

The results from the trainee feedback are reported back to the SoftLINK Tutor in two different formats.  A list style report displays each individual trainee’s feedback and allows the instructor to see each trainee’s response.  The chart view provides a holistic view of the class responses, giving the instructor a overview of the entire class.

*This feature requires the free SoftLINK components (providing classroom instruction/training features), available from the Manager installer package.

Easy Mode*

Applied Computer Systems, Inc. has restructured SoftLINK (provided free within Manager) to make it even more intuitive and user-friendly, regardless of the instructor’s technical experience.  SoftLINK now offers three separate Tutor Console modes; Easy, Intermediate, and Advanced.  Each mode provides core functionality that instructors require yet allows the instructor to customize their interface based on their SoftLINK comfort level.  The new “Easy” mode provides technology-shy staff the core SoftLINK functionality while providing it in a simplistic interface.

SoftLINK Easy Mode

Easy mode’s tools include:

  • Lock/Unlock
  • Blank screens
  • Power on PCs
  • Message trainees
  • Trainee Feedback
  • Block all internet
  • Help requests
  • ‘Mute Audio’ at trainee
  • Lesson Timer

The “Intermediate” mode (previously “basic” mode) offers additional control to the instructor.   The “Advanced” mode provides all SoftLINK’s features and functionality, allowing instructors to use all of SoftLINK’s features.

*This feature requires the free SoftLINK components (providing classroom instruction/training features), available from the Manager installer package.